Refunds & Returns Policy for Aspire Med LLC and aspiremedbeauty.com
Last Updated: 02/04/2024
We, at Aspire Med LLC, strive to ensure your satisfaction with our products. Please read our Refunds and Returns Policy carefully to understand the process, conditions, and timeframes for product returns and refunds.
1. Eligibility for Returns and Refunds:
a. Timeframe:
- You may initiate a return within 30 days of receiving your order.
b. Condition:
- Products must be unused, in their original packaging, and in resalable condition.
2. Initiating a Return:
a. Contact Us:
- To initiate a return, please contact our customer support team at support@aspiremedbeauty.com. Include your order number, a description of the item(s) you wish to return, and the reason for the return.
b. Return Authorization:
- Await confirmation and instructions from our support team before sending back the products.
3. Return Shipping:
a. Costs:
- Return shipping costs are the responsibility of the customer, unless the return is due to our error or a defective product.
b. Shipping Method:
- Use a trackable shipping method to ensure the safe return of the products.
4. Inspection and Refund Process:
a. Inspection:
- Upon receiving the returned products, we will inspect them for compliance with our return policy.
b. Refund Processing Time:
- Refunds will be processed within 7 business days after the inspection is completed.
c. Refund Method:
- Refunds will be issued to the original payment method.
5. Non-Refundable Items:
a. Opened or Used Products:
- Products that have been opened or used are not eligible for a refund.
b. Gift Cards:
- Gift cards are non-refundable.
6. Damaged or Defective Products:
a. Reporting:
- If you receive a damaged or defective product, please report it within 7 days of receiving your order for a replacement or refund.
7. Customer Support:
a. Contact Information:
- For any queries or assistance, contact our customer support team at support@aspiremedbeauty.com.
b. Office Address:
- Aspire Med LLC 12455 N 92nd Dr. Suite 101, Peoria, AZ 85381.
8. Fair Usage Policy:
a. Repeated Returns:
- Excessive or repeated returns may result in the denial of future return requests.
b. Product Inspection:
- We reserve the right to refuse returns that do not meet our policy requirements.
9. Changes to Refunds and Returns Policy:
a. Notification:
- Users will be informed of any changes to the Refunds and Returns Policy.
b. Effective Date:
- Changes will be effective as of the date of update.
By shopping with aspiremedbeauty.com, you acknowledge that you have read, understood, and agreed to the terms outlined in this Refunds and Returns Policy. We are here to ensure your satisfaction and are happy to assist you with any concerns or inquiries.